http://blog.tsmacdonald.com/archives/456 Thu, 09 Feb 2012 05:34:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://blog.tsmacdonald.com/archives/456/comment-page-1#comment-3696 Paul Moss Sat, 05 Feb 2011 17:04:08 +0000 http://blog.tsmacdonald.com/?p=456#comment-3696 HP support in warranty or out of warranty does not exist. I never (Except for Dell) , I have never talked to IT prof. at hp who was any help. If they new anything it was not apparent. HP support in warranty or out of warranty does not exist.
I never (Except for Dell) , I have never talked to IT prof. at hp who was any help. If they new anything it was not apparent.

]]> http://blog.tsmacdonald.com/archives/456/comment-page-1#comment-2888 suzanne Wed, 03 Nov 2010 15:34:23 +0000 http://blog.tsmacdonald.com/?p=456#comment-2888 hp tech support are very friendly, useless, but friendly. hp case workers who receive help tickets which are escalted are cranky. neither give a toss. i had a case worker tell me today that she has no supervisor and that those that are 'higher up' are 'busy running HP business'. which confirms that once it's out the door their concern ends. i was also told that the service center needn't boot up a computer to determine if the hardware was working properly. really? hp tech support are very friendly, useless, but friendly. hp case workers who receive help tickets which are escalted are cranky. neither give a toss. i had a case worker tell me today that she has no supervisor and that those that are ‘higher up’ are ‘busy running HP business’. which confirms that once it’s out the door their concern ends. i was also told that the service center needn’t boot up a computer to determine if the hardware was working properly. really?

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